Our Pledge To You

What can you expect from us? We are committed to providing high quality health services that meet your needs. We want you to know what you can expect from us:

  • prompt, courteous and considerate service
  • to be addressed as you wish
  • to receive adequate notice of your appointment or admission
  • to know the names of those people who are caring for you
  • to be kept informed of delays when they arise
  • to be informed about any treatment proposed and of the risks involved or of alternative treatments available before you decide whether you will agree (consent) to treatment
  • to be informed in timely fashion of your time of discharge or transfer so that arrangements can be made for your return home and, if necessary, for your continuing care
  • to be treated in clean and comfortable surroundings
  • for your opinions about the care you receive to be listened to and respected
  • for any complaint you make to receive respectful and prompt attention