Cortland Regional Medical Center is accredited by the Joint Commission. The Joint Commission is committed to improving the quality and safety of care provided by health care organizations. Accreditation means that the medical center has demonstrated compliance with organizational, patient care and safety standards set forth by The Joint Commission. For further information concerning the Joint Commission, visit the Web site at www.jointcommission.org.

Safety or Quality Concerns? If you have a concern or complaint about patient care or safety, we request that you share this directly with those providing the care or services to you. If you do not feel that your concern has been adequately addressed, you may contact the manager of that service area. If you continue to feel that your concern has not been adequately addressed, please contact Cortland Regional Medical Center Risk Management, located at 134 Homer Ave., Cortland, NY 13045. You may reach it by calling 607-756-3507. If you are still not satisfied with the response, you may report your concern or register a complaint with the following:

Phone: 1-800-994-6610                                                                                                  E-Mail: www.complaint@jointcommission.org