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Paying for Your Care

CRMC Billing: 844-663-6206
CRMP Billing: 607-758-8019
Financial Assistance & Counseling: 607-756-3838, M-F, 8:00 a.m.- 4:00 p.m.
Cashier: 607-756-3548, M-F, 8:00 a.m.- 12:00 p.m.

Hospital expenses can be daunting for many reasons. Bills can be particularly confusing, especially if you don’t know how hospital billing systems work. Whenever you receive services in a hospital setting, you can expect to receive several separate bills for related services, and not one comprehensive bill.

Cortland Regional Medical Center is committed to caring for patients, regardless of their ability to pay for services. If you don’t have insurance and don’t know where to begin, we can help. We have trained financial counselors on staff to help you understand your insurance coverage, your bills, your financial responsibility, and the payment options available to you. Long-term payment plans are available to all patients, regardless of income or insurance status. We are happy to assist you in exploring payment options that work best for you and your family.

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Paying Your Hospital Bill

Cortland Regional has partnered with MedData, a leader in hospital billing with exceptional customer service, to offer you several convenient options for paying your hospital bill.

Pay Online

Paying your bill online is a quick, easy, and secure way to ensure your bill is paid on time.

Convenient Access

  • Instantly view, download, and print your billing statements.
  • See all the same details that appear on paper statements.
  • Reference your previous electronic statements.

Easy Payment Options

  • Pay online with your credit card or checking account.
  • Save the cost and the hassle of buying stamps.
  • Avoid late payments.

Secure Data

  • Eliminate the privacy risks of mishandled postal mail.
  • Feel confident you’re protected with the latest encryption tools.

Smarter Billing

  • Go paperless for a cleaner environment.
  • Clear the clutter of maintaining files at home.

Pay by Mail
Please send all payments directly to the address on your bill. Include your ID Number on your check.
Make checks payable to:

Cortland Regional Medical Center
PO Box 120153
Grand Rapids, MI 49528-0103

Pay by Phone
Call toll free: 844-663-6206

Pay In Person
If you prefer to pay your bill in person, please stop by our cashier’s office or patient registration.

Cashier Office
8:00 a.m. - 12:00 p.m.
Monday to Friday
607-756-3548

Patient Registration
8:00 a.m. to 5 p.m.
Monday to Friday
607-756-3517

Please note: MedData online payments can’t be used to pay for Cortland Regional Medical Practice or other physician bills you may receive. Please refer to the billing statement for information on how to pay these bills. If you have any questions about these statements, please contact the CRMP Billing Department at 607-758-8019.

Understanding Your Bill

As an Inpatient

Following your stay at Cortland Regional Medical, you may receive several bills from us for the services you received. These bills may include:

  • The hospital or facility fee
  • The doctor or healthcare professional service fee
  • Third party fees for contracted services and non-CRMC providers
  • Anesthesia fees, if anesthesia is needed to perform a procedure
  • Radiology and/or pathology service fees, if you have x-rays or some types of lab work

Here is an example of a bill for hospital and provider services. Click on an image for a larger view.


Cortland Regional Medical Center Providers
Physician services you receive in the hospital are not included in the hospital’s charges. Physicians who provide services at the hospital may be independent physicians or they may be employed by the hospital. Physicians bill for their services separately and may or may not participate in the same health plans as the hospital. Be sure to ask the physician arranging your hospital visit to share which plans that physician participates in.

Third Party Providers and Services
Cortland Regional contracts with a number of other physician groups, including anesthesiologists, radiologists, pathologists, and clinical therapists who provide services at the hospital. These providers and services are important to the delivery of your care but their appearance on your bill can sometimes be confusing.

Consult with the physician arranging for your hospital services to determine whether contracted physicians will be involved in your care. Your physician can provide you with the name, practice name, mailing address, and telephone number of any physicians whose services may be needed. Be sure to contact these groups directly to find out which health plans they participate in.

Outpatient Specialists and Services

Cortland Regional Medical Practice
Cortland Regional Medical Practice is comprised of CRMP-employed physicians and providers who work in our offsite primary care, surgical, and specialty services. These bills may include specialist provider fees, scheduled wellness checkups, and in-office procedures.

Cost Transparency

In order to make informed decisions about their health, consumers are demanding more transparency around healthcare costs. Hospitals are required by law to make information available about their standard charges for the services they provide.

Standard Charges

Your Health Coverage

Insured (In Network)
Cortland Regional is a participating provider in many health plan networks. Some health plans use smaller networks for certain products and services, so it is important to check whether we participate in your specific healthcare plan. The list below will tell you if we do not participate in all of a health plan’s products.

View all Participating Provider Insurances

Uninsured or Self Pay
If you are uninsured or you chose to pay your bills out-of-pocket, we will help you sign up for insurance or to pay your hospital bills directly. Please contact our Financial Navigator at (607)-756-3838 to sign up for insurance or to apply for financial assistance.

Financial Assistance

Having insurance doesn’t guarantee that all of your medical bills will be covered. If this situation happens to you, please ask us for help. Our financial counselors are happy to answer any questions you may have. They can be contacted at 607-756-3838, Monday through Friday 8:00 a.m.- 4:00 p.m.

Financial Assistance Summary

Cortland Regional Financial Assistance Application

Cortland Regional Financial Assistance Policies & Procedures

Long-Term Payment Option
If you need more time to pay your medical expenses, our easy payment plan option offers you up to two years to pay, interest free. Most applicants qualify. Please call our Financial Counselors at 607-756-3838 for more information.